Return Policy
⚠ Important information
Please note that we do not offer free returns for returns due to a change of mind. In that case, the direct costs of the return shipment are the responsibility of the customer.
All approved returns must be sent to our central warehouse in Asia.
If a product is delivered defective, damaged, or not in accordance with the order, your statutory consumer rights remain applicable.
Return conditions within 30 days
Are you not completely satisfied with your purchase? Then you can submit a return request within 30 days of receiving your order .
For returns that fall outside the statutory 14-day right of withdrawal, the following conditions apply:
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The item must be unused and in original condition.
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All original parts, accessories, and packaging must be present.
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The product must not show any damage resulting from improper use or careless handling.
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Hygiene-sensitive items must be unused and clean.
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Defective or damaged items must be reported as soon as possible after receipt, preferably with clear photos.
We reserve the right to refuse returns within our 30-day voluntary return policy if items are used, damaged, or altered.
After your return has been received and checked, we will usually inform you about the processing within 7 working days .
When your return is approved, the amount will be refunded via the original payment method.
Request a return
To start a return request, you can send an email to:
customerservice@sara-amsterdam.com
Please include in your email:
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Order number
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Reason for return
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Clear photos if the item is damaged or defective
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Full name
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Full address
Do not return items before you have received return instructions from us.
After reviewing your request, you will receive the correct return details and return address from us.
Returns sent to an incorrect address without prior contact may not be processed correctly.
Statutory right of withdrawal – 14 days for EU consumers
When you, as a consumer, make a distance purchase, you in principle have the legal right to withdraw from the agreement within 14 days of receipt of the goods without giving any reason, subject to the statutory exceptions.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from the agreement within this period by means of a clear statement.
You can contact us for this via:
After your notification of withdrawal, you must return the goods within the applicable statutory period.
The direct costs of the return shipment are for the account of the customer, insofar as you have been informed of this in advance.
We may withhold the refund until we have received the goods or until you have provided proof that you have returned the goods, whichever occurs first.
Your statutory rights regarding defective, damaged, or non-conforming products remain fully applicable.
Important information about shipping
Because our products can be shipped from our international warehouse, delivery times may vary.
If your order has already been processed or shipped and can no longer be stopped, we ask you to await delivery and then, if applicable, submit a return or cancellation request.
Refunds
Following a valid cancellation, the refund will be processed in accordance with the applicable statutory time limits.
In the event of a statutory revocation:
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the refund will be processed via the same payment method used for the original purchase, unless otherwise agreed;
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the costs of the cheapest standard delivery that we offered with the original order will be refunded;
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any additional costs for a more expensive shipping method chosen by the customer, such as express delivery, will not be refunded;
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may we delay the refund until we have received the goods or you have provided proof of return.
For returns covered exclusively by our additional 30-day voluntary return policy, other conditions may apply to the extent permitted by law.
Return address
All approved returns must be sent to our central warehouse in Asia .
You will receive the exact return address from our customer service team after your return request has been reviewed.
Therefore, do not return your order to the address that may appear on the original packaging without contacting us first.
The direct return costs and any costs associated with the return shipment are the responsibility of the customer, except where applicable law requires these costs to be borne by us.
For questions, please contact us via:
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